Common Questions
When should someone seek counseling?
There really isn't a bad time to seek counseling! Some situations that often bring people into therapy may include experiencing symptoms of depression or anxiety, going through a transition, a sudden and unexpected change, dealing with a difficult relationship, seeking self-understanding or increasing self-awareness, wanting healing from trauma or past relationships. If you're considering counseling, but are still unsure, we would love to talk with you! Feel free to call our office for more information.
What can I expect from counseling?
Many people have an idea of what counseling looks like based off of what they've seen in movies or on t.v. The counseling process is exactly that- a process. It usually happens over a period of time, which usually is dependent on your goals for therapy. Every counselor does things a little differently and the experience you have will rely heavily on the personality and experience of the counselor you are seeing. You may feel feelings of discomfort in session and in between sessions as the material discussed is often difficult. However, many people report feeling relief, calm, and have a greater understanding of themselves and the people around them as a result of counseling.
How do I make an appointment?
You can make an appointment by emailing our office manager at staff@restorecounselingtyler.com or calling us at 903-415-5757. Our staff is happy to help get you scheduled with the therapist that is right for you!
What is the cost?
We know counseling is an investment in the mental and emotional health of you and your family. Restore offers a variety of pay scale options to help fit the financial needs of our clients. Rates start at $120 for Licensed Professional Counselors, $80 for Licensed Professional Counselor Associates, and $55 for Graduate Level Interns.  For more information, please call our office at 903-415-5757.
How can I request my records?
You can request a copy of your records by contacting our office at staff@restorecounselingtyler.com. Records are only released in person to protect the privacy of our clients and at a cost of $25 per file to cover the cost of the copy. A signed consent for release of the records may be required if records are picked up by someone other than the client themselves. If the request for records is for a summary of the file, the client is charged the hourly rate of their therapist for the amount of time required to write the summary. If a file is requested for court proceedings, more fees may apply.
How can I file a board complaint against a licensee?
Complaints must be submitted using the Council’s complaint form. The Council's complaint form can be found here. The completed form can be sent by email to Enforcement@bhec.texas.gov or by mail to 1801 Congress Avenue, Suite 7.300, Austin, Texas 78701.
How can I file a consumer complaint with the Attorney General's Office?
If you feel you have been the victim of false, misleading, or deceptive business practices, or that your personal information is being unlawfully collected, shared, or mishandled by a busines, you can file a general or privacy complaint with the Office of Attorney General of Texas.
Instructions to do so can be found here.